A chatbot is a computer program designed to perform text or voice interactions with humans. These bots are capable of performing a variety of tasks, from simple ones like answering FAQ questions to more complex ones like performing customer service activities or assisting with online purchases.
A chatbot typically works either based on predefined rules or uses more advanced technologies such as artificial intelligence and machine learning to have natural language conversations with users. Rule-based chatbots are typically easier to implement, but offer less flexibility and can only answer a limited number of queries. AI-based chatbots, on the other hand, can learn from interactions and improve over time.
Chatbots are used in many different industries:
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Chatbots are a versatile and powerful tool that can help businesses improve customer service, increase sales, and perform many other tasks more efficiently.