Customer chatbot

The challenge

• Large amount of information: Customers often cannot find the information they need in documents such as manuals and prefer to make direct inquiries.
• Technical language: Operating manuals and documents are often not formulated in a customer-friendly way.
• Frequently asked questions: Many customers have similar questions on a wide range of topics.

Solution

• Simple queries: Customers can enter their questions directly and MAIA searches all relevant documents in seconds to present well-founded answers.
• Fast and direct answers: Customers get immediate answers to their questions without having to rely on phone calls, manual chats, traditional chatbots or searching through FAQs.
• Website integration: By integrating a search mask from MAIA on your website, customers can ask their questions directly and have them answered.

Result

• Speed: 70% faster processing of first-level support questions.
• Comprehensibility: On request, technical language can be converted into a more comprehensible format.
• Customer satisfaction: The high response quality and speed leads to increased customer satisfaction.

Prompt examples

• Product upgrade: "How can I upgrade [product type] [article number] to the latest technology?"
• Installation requirements: "How much space is required for the installation of [product]?"
• Product benefits: "What are the benefits of [product name]?"
• Customer communication: "Send an e-mail to [customer name] to request: I would like to order [product name]."