Supplier chatbot

The challenge

• Access to relevant information: Suppliers often need specific information on ordering procedures, delivery conditions or company guidelines, which can be difficult to find.
• Efficient communication: Communication between suppliers and companies can be complicated by language barriers or different time zones.
• Complex requests: Suppliers often have complex requests that require in-depth knowledge of company processes and standards.

Solution

• MAIA support: Suppliers can use MAIA to gain quick and easy access to the information they need, which is stored in the company documents.
• Accurate and fast responses: MAIA helps to respond efficiently to a large number of supplier inquiries, improving communication with the company.

Result

• Increased efficiency: Faster response times and improved communication between companies and suppliers.
• Improving business relationships: By providing precise information in real time, collaboration with suppliers is strengthened and optimized.
• Relief for the purchasing team: Reduces the workload of the purchasing team by efficiently responding to standardized supplier inquiries.

Prompt examples

• Ordering process: "How does the delivery process work in this company?"
• Terms of delivery: "What are the terms of delivery for the [product name]?"
• Payment terms: "What are the payment terms for suppliers?"
• Quality standards: "Which quality standards must be met for the delivery of [product category]?"